LS
Lesley S
1 reviews | Active since Aug 2018
22 Aug 2018, 15:19
Cancellation nightmare
Cancelled a contract for LTE special. Sealed box was returned via courier to Telkom. Cancellation was telephoned through to Sales person at the time (who has since lost her job). Emails sent as well. Have even been into a Telkom shop to follow up on the cancellation. A year later Telkom are still trying to debit my account. Telkom have debitted my account 3 times in once month, and not once have Telkom called to find why the debit order has been reversed. Even with a case number ( ********** 3) this has still not be resolved. Do Telkom have qualified personel ?
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Replies (2)
Telkom's replyOfficial
25 Aug 2018, 08:25Hi Lesley
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Telkom's reply25 Aug 2018, 08:25
Official
Hi Lesley
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
LS
Lesley S's updateReviewer Update
03 Sept 2018, 12:41Dear Bradley,
Nine days and no further response regarding the case number, and Telkom have debitted my account again !!!
LS
Lesley S's update03 Sept 2018, 12:41
Reviewer Update
Dear Bradley,
Nine days and no further response regarding the case number, and Telkom have debitted my account again !!!