Cancellation Nightmare

I would like to express my great dissatisfaction with the service received from Telkom. After having experienced numerous days of downtime with our Telkom line we decided to cancel our services. I visited the branch at the Pavilion (Westville) on 31st December, completed the cancellation request and was told that the request will be sent to the head office. My account was then debited in February and I began to query. I was told that the cancellation request was never received and that I will need to resend it. I have liaised with three different Telkom consultants since early February and the cancellation has still not been processed. There is also a deposit being held on my account which I was told I need to request for separately! It has been two and a half months and still no assistance from the cancellation department.