Cancellation Nightmare

<p>I have started a cancellation process in july 2015 with Telkom mobile. I have been given reference numbers and more</p> <p>reference numbers only to find out new things like my contract was actually a 36 month contract instead of an agreed upon</p> <p>24 month contract.</p> <p><br />It doesn't look like they want to cancel this thing. 2017/02/07 I was even called to be told that this 24/36 month issue</p> <p>will be enquired about and someone will update me on the 2017/02/13 as to what the status is of this issue. No one called.</p> <p>I had to call again on 2017/02/17 to try to find out what the status is then Ntando Nkomo told me they are still busy</p> <p>working on the case.</p> <p>Since no one has called me back again I called on 2017/02/27 and a Peggy(don't know surname) started checking my profile</p> <p>spoke of a different case number only to find 2 case numbers were recorded for the same incident. She said she will put me</p> <p>through to her Manager then she put me through to sales.</p> <p>I believe this is a time wasting game so that I pay for a service that I haven't used since October 2016 thinking it is</p> <p>cancelled and I am in the clear. Now I just got debited this month and I am not happy.</p>