1 reviews | Active since Dec 2016
Cancellation nightmare
<p>I went into the branch to cancel my contract on the 8 October 2016. They said it would take 21 working days to cancel it and today is the 1 October and it's still not done. I called in a numerous times and I've requested not to be called but emailed during working hours and they still call and now I'm being told it's too late to cancel and I received the benefits for December which I need to pay for! It's ******* service, customers don't get what they require and call center agents don't know how to do their job!!! </p>
HI Noluthan****cobo
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI Noluthan****cobo
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Best regards,
Best regards,
Good day
I wanted this contract cancelled by the first so that I won't get any benefits so that December can be my last payment. You respond to me 14 days after my post. Had you honestly wanted to help you would've responded much sooner! What's the point of me giving the information you require now? It's already too late. I only wonder what's going to happen to your Jan payment because I'm out of work and I cancelled my contract in time but you chose not to do it so I will not be liable to pay you back...
Good day
I wanted this contract cancelled by the first so that I won't get any benefits so that December can be my last payment. You respond to me 14 days after my post. Had you honestly wanted to help you would've responded much sooner! What's the point of me giving the information you require now? It's already too late. I only wonder what's going to happen to your Jan payment because I'm out of work and I cancelled my contract in time but you chose not to do it so I will not be liable to pay you back...
hi,hope the message finds you well. In relation to your cancellation request please note that case *** is in progress and further correspondence will follow.
You are welcome to correspond with us via Facebook (https://www.facebook.com/TelkomZA) /Twitter (@HelloTelkom) for future correspondences.
It would appreciated if you could assist with converting your complaint to a compliment upon a satisfactory resolution to the matter.
Social Media Team
Best regards,
hi,hope the message finds you well. In relation to your cancellation request please note that case *** is in progress and further correspondence will follow.
You are welcome to correspond with us via Facebook (https://www.facebook.com/TelkomZA) /Twitter (@HelloTelkom) for future correspondences.
It would appreciated if you could assist with converting your complaint to a compliment upon a satisfactory resolution to the matter.
Social Media Team
Best regards,