cancellation letter

I felt hopeful after a response from Telkom on Hellopeter...<br> I have since gone to a telkom store..again, and logged a case number ***3<br> I have contacted Telkom today again, and there has been no success or change on the status of my request.<br> *** (given to me on Hellopeter) can not be checked or does not exist!<br> I need this matter to be solved by Friday. you can contact me if anything is not clear.<br> I NEED A LETTER CONFIRMING THE PENALTY AMOUNT OWED TO TELKOM FOR CANCELLING MY CONTRACT.<br> I can not afford for a debit order to go off end of the month, without this letter