Cancellation just not done

So I have a total of 3 mobile lines with Telkom and average R500 with them. I recently upgraded my main phone line<br> <br> On the 26th of February 2016 I sent in the cancellations form as per the instructions for the other 2 lines to [Email Removed] (less than 30days left = no cancellation fee). I then received a reply on the 29th Feb 2016 stating this will take 30 Business Days but it IS being done. Today I decided to contact them, just to see if the request was in action and the lines would be cancelled this week Friday (The 8th April) as that is the 30 full working/business days. And as per my expectations there was indeed NO cancellation request processed! The agent I spoke to then told me I had emailed the wrong address, so I forwarded her the mail only for her to confirm the address was correct and this should have all been done!!<br> <br> I am now complaining here as I demand that a manager calls me to ensure that these lines are cancelled by the 8th and I do not pay for one single day over this as I cannot afford this right now.<br> <br> I now live in fear that they will cancel all 3 lines and try charge me cancellations for my main line (I see this is very common with them!) !CALL ME!