Cancellation issues

<p>I am emigrating and i needed to cancel my Telkom account. I went to a branch who gave me a cancellation letter and told me who to send it to. I sent the cancellation letter on the 28th June 2016 along with a copy of my ID book to ********** I have received no response and i am now concerned as to whether Telkom have acknowledged my cancellation because I am still owed R700 from Telkom. I owe Telkom around R620 which i dont mind paying but i still havent received any cancellation response and i do not want to pay the amount until i have received such repsonse.</p> <p> </p> <p>Please can someone advise how i go about sorting out my cancellation and getting my deposit back.</p>