TV
Thomas V
1 reviews | Active since May 2018
19 May 2018, 14:09
Cancellation Issues
The process to cancel an account is crazy.
Received and completed the forms in January, received an email that the request was received and that it will take 21 days.
After a month I followed up - their reply was that it was too soon to follow up.
After follow up emails I went to the shop....poor service...had to wait in a row for 40 min after receiving a cancellation ticket just to hear that there is no in-store cancellations.
Now I'm back to the online cancellation....will it work this time???
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Telkom's replyOfficial
01 Jun 2018, 09:07Good day thomas-visagie,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply01 Jun 2018, 09:07
Official
Good day thomas-visagie,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,