Cancellation Issues

<p>After cancelling a a WiFi contract in a matter of days after signing up (reason for cancellation: being told by the store manager and customer care consultants after the fact that a manual reboot of the device was required in order to utilise night-surfer date - completely ridiculous!), and returning the device to the store and completing all the relevant documentation at the beginning of October 2016, I am still being billed!</p> <p> </p> <p>Their first mistake was not assigning the correct banking details to the debit order (should have been my husband's as per the application form). They automatically linked it to my account as I have an existing iPhone contract with them. As I refuse to pay for a service and/or device that I do not have, they have subsequently handed me over to debt collectors for the outstanding WiFi subscriptions fee's for November and December (and I see on my January invoice I am STILL being billed)!</p> <p> </p> <p>I must have sent and re-sent copies of cancellation documents to I don't know how many people now. As this is linked to my iPhone, they have terminated my cell phone service - although my cell phone is paid to date. All I am told when I phone the call centre is that it will be "escalated". I am now without a phone. </p> <p> </p> <p>How can it possibly take almost 4 months to rectify an account issue when all the correct procedures were followed as instructed by the Blue Route Tokai store manager and call centre staff? </p> <p> </p> <p>I have sent a written complaint to the Credit Ombudsmand regarding this issue. </p> <p>I expect you to reactivate my service immediately.</p> <p> </p> <p>SHOCKING SERVICE!!!!!</p>