Cancellation Issue - #Bad Service

<p>I am writing to complain about my account with Telkom (Account#: ********** 67171). I have been to branch in Bayside Mall couple of times, but have come to realise that all the time spent in the office was a waste, not helping.</p> <p> </p> <p>At first, I had two Telkom Landline on Account# ********** 67171. I requested on 25/04/2017, that the line( ********** 202) to be cancelled on 31st of May. But Telkom failed to action my request - see attached</p> <p> </p> <p>First week in June, I received the monthly statement and realized that Telkom billed me for the 2lines. I went to the same office to complain and a call was logged/dispute opened. After few days, i went back for an update, but the staff couldn’t find the call logged on the system, and was re- logged.</p> <p> </p> <p>In the process of making sure the line is cancelled in June, I made payment of R600 from my outstanding balance, with the hope that my account will be credited after cancelling the line as requested. Few days after, my account was suspended, immediately I made another payment of R530. It took Telkom 48hrs to reconnect my line back.</p> <p> </p> <p>Today, I received the statement as usual, and it's very painful seeing that my account is debited for reconnection fee on both lines(including the line that was supposed to be cancelled on 31st of May) - see statement attached.</p> <p> </p> <p>Please, I would appreciate if this is escalated to respective individuals, who could assist in making sure the issue is rectified ASAP. I would be waiting for your response and updated statement before proceeding to make a payment for this month.</p> <p> </p>