Cancellation Issue
<p>In June I cancelled my account in the greenstone store. on first of July I called to follow up and I was told it was in process. However I am still being sent bills and when speaking to Telkom again i am being told that the account is still active and I am still being billed for this.</p> <p> </p> <p>I am not even in the country anymore and the paperwork from the greenstone branch has not even been processed how is this even possible?</p> <p> </p> <p>frustrated beyond belief.</p> <p> </p>
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Telkom's replyOfficial
23 Aug 2016, 13:27Hello rodney-rodgers
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply23 Aug 2016, 13:27
Official
Hello rodney-rodgers
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
's updateReviewer Update
25 Aug 2016, 11:53Thank you for your reply but I still have no help on this issue.
I can give you all my details regarding the account I even have the email address of the assistant I dealth with at the telkom branch in greenstone. I sat with her for half an hour filling in paperwork and recieved a refernce number. i followed up on July 1 for help over the phone and was told my cancellation was in process now I am still recieveing bills.
I HAVE EMIGRATED. I am no longer in south africa but I am still recieving bills for over 2 months and will get a bad rating because of unpaid bills.
PLEASE ASSIST FURTHER.
as this is a frustatingly bad issue
's update25 Aug 2016, 11:53
Reviewer Update
Thank you for your reply but I still have no help on this issue.
I can give you all my details regarding the account I even have the email address of the assistant I dealth with at the telkom branch in greenstone. I sat with her for half an hour filling in paperwork and recieved a refernce number. i followed up on July 1 for help over the phone and was told my cancellation was in process now I am still recieveing bills.
I HAVE EMIGRATED. I am no longer in south africa but I am still recieving bills for over 2 months and will get a bad rating because of unpaid bills.
PLEASE ASSIST FURTHER.
as this is a frustatingly bad issue