Cancellation is impossible

I'm rather disappointed in Telkom. We sold our house months ago and I subsequently put in a request to have my line cancelled. Retentions lady gives me a call to have my line moved rather at no cost, which I explained the situation that it would need to be a new install as we would be renting granny flat. <br> <br> End of the day, turned out to be too much effort for Telkom and I decided to rather stick to cancelling the line. This I did in October and November as per their request by sending my number, copy of ID and message via email to [Email Removed] and received official response saying that they received it. I even spoke to the social media team (Facebook) which confirmed that the cancellation was in the system, but since then their response has been the same: \Hi Andries. Sorry for the inconvenience. We will get our team to follow up on this query for you. Thank you.^ID"<br> <br> Yet"