Cancellation instruction falls on death ears

Regarding case number: ***7 and ***6<br> <br> On 13 November 2015 I phoned the Telkom Mobile call centre in order to request for the cancellation of my expired Telkom Mobile contract which is beyond the 24 month contract obligation. The call centre agent Mandy Cele said I must complete a cancellation form and email it to [Email Removed] I did so on 23 November 2015. 1 December 2015 I visited the Telkom Mobile store at Clear Water Mall to get feedback on this matter. I was told by the consultant at the store they need to log a case because they could not pick up anything to this regard. I supp**** them proof of the email and proof of when it was sent on 23 November 2015. The case was logged. 17 December 2015 I phoned the call centre again and I was told the case was DISPATCHED TO THE WRONG DEPARTMENT!!!<br> <br> 23 December 2015 I phoned again and no feedback. I then emailed my proof of cancellation to Supervisor/Team leader ZikhalL email [Email Removed] (Again no joy of getting the matter resolved)<br> 29 December 2015 I phoned again and no cancellation or feedback. 31 December 2015,again no cancellation nor feedback.<br> <br> PLEASE JUST CANCELL MY ****** CONTRACT!!!