Cancellation inconvenience

I received the worse service ever from Telkom!! <br> <br> there is simply no way to cancel my internet with them and they keep debiting me!!! <br> <br> I called in and they said i have to go to a store to cancel. this is the first inconvenience. then i go to a store but they could not help me either because i had to go to a Direct store where you need to wait in hour long lines. <br> <br> eventually i get to a teller at the Boulders Telkom direct in Midrand only for the teller to tell me she logged a cancellation ticket?? so i have to wait for someone to call me. and till today i received no call and they keep debiting me.