Cancellation impossible with Telkom

3rd time trying to cancel a contract with Telkom.

You cannot cancel in store. You cannot cancel telephonically. You only option is to fill out and send a cancellation form and then constantly call them and wait on hold to hear progress.

This instance was the worst of my delayed cancellation requests yet - I SENT IN REQUESTS MONTHLY FROM DECEMBER 2017 TILL MARCH 2018 TO ENSURE IT WAS NOT DELAYED, but as expected it was not honored.

I even spoke to a consultant, 06 March 2018, who gave me her email address to include the whole trail, which I did, but she neither responded to confirm receipt or communicate any further requirements.

It is now the first day of the new contract period and my contract is still active - March was meant to be my last month of service but now I will be paying for this contract again in April, "because the data was given to me" - I don't want the date, I want confirmation that the contract was cancelled, just one response for the last 4 months of mailing for cancellation.