SS
Seth S
1 reviews | Active since Mar 2018
24 Mar 2018, 09:51
Cancellation Impossible
Good day
I am doing this on behalf of my wife. Our wifi router contract has come to an end at the end of February 2018. I have sent off the form to ********** on 31st January 2018 to give the months notice. On Thursday 22nd March 2018 I followed up again via email sending off the same cancellation form. Still not feedback and wifi router still active.
I cannot understand why the cancellation can only be done via emailing a cancellation form. No response to confirm cancellation is forth coming from Telkom. It seems they ignore you to ensure they make more money from you by not cancelling the contract.
I would like to install a line and so ADSL but I am having second thoughts on doing this with Telkom...
Account Holder Name: Margot Schuller Account Number: ********** 21
Seth Schuller
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
17 Apr 2018, 09:18Hello seth.schuller
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply17 Apr 2018, 09:18
Official
Hello seth.schuller
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
17 Apr 2018, 09:18Hello seth.schuller
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply17 Apr 2018, 09:18
Official
Hello seth.schuller
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
16 May 2018, 11:40Good day
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that the number *** has been cancelled.
Please do not hesitate to contact us should you require any further assistance.
Have a great day further.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply16 May 2018, 11:40
Official
Good day
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that the number *** has been cancelled.
Please do not hesitate to contact us should you require any further assistance.
Have a great day further.
Regards
Launa
Telkom Social Media Team
Best regards,