DN
Dominic N
1 reviews | Active since Jun 2015
13 Dec 2017, 08:45
Cancellation IMPOSSIBLE
I have been trying to cancel for 3 months.
I do all the steps the require. I even call to confirm. They tell me each time they will escalate it and send me a copy. I have THREE copies of the escalation.
I AM STILL NOT CANCELLED. I have officially stopped payment on the account and am using Hellopeter as the reference that I am beyond trying to cancel my Telkom account.
Either CANCEL my account or keep charging me and I will block payment.
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
27 Dec 2017, 09:58Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply27 Dec 2017, 09:58
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
DN
Dominic N's updateReviewer Update
27 Dec 2017, 10:04Hi Moenieb,
Thank you for the reply.
Please understand this would be the FIFTH time I am trying to cancel.
I will NOT be paying a cent to Telkom this month. So please make sure it is CANCELLED.
Thank you.
Dominic
DN
Dominic N's update27 Dec 2017, 10:04
Reviewer Update
Hi Moenieb,
Thank you for the reply.
Please understand this would be the FIFTH time I am trying to cancel.
I will NOT be paying a cent to Telkom this month. So please make sure it is CANCELLED.
Thank you.
Dominic
DN
Dominic N's updateReviewer Update
30 Dec 2017, 09:14Moenieb,
Have you cancelled the account?
DN
Dominic N's update30 Dec 2017, 09:14
Reviewer Update
Moenieb,
Have you cancelled the account?
DN
Dominic N's updateReviewer Update
04 Jan 2018, 16:37This is BULL****.
Telkom have said they responded but they have done absolutely NOTHING. and ofcourse they billed me AGAIN for the third time since trying to cancel. Can someone help me? I have called them 5 times. Cancelled 5 times and dealt with the Social Media team, but NOTHING and I mean NOTHING will get them to cancel my account. Even despite me trying to cancel over and over and over again.
DN
Dominic N's update04 Jan 2018, 16:37
Reviewer Update
This is BULL****.
Telkom have said they responded but they have done absolutely NOTHING. and ofcourse they billed me AGAIN for the third time since trying to cancel. Can someone help me? I have called them 5 times. Cancelled 5 times and dealt with the Social Media team, but NOTHING and I mean NOTHING will get them to cancel my account. Even despite me trying to cancel over and over and over again.