CANCELLATION IGNORED BY TELKOM

Service from Telkom is absolutely disgusting!!!! Upgraded to a Telkom Router - was told by the call centre that the new contract will replace the older one, only to find they debited both amounts. I couldn't get any network to work. I cancelled both contracts in March this year. The cancellations were never processed since then and they continue to debit from my account up until now. I'm so tired of going to the malls to get help in resolving this. They don't acknowledge e-mails and keep directing me to the Telkom mobile app where I have submitted complaints and cancellations numerous times and still NOTHING IS DONE!!!! They just keep debiting and debiting and debiting and debiting. You go in store, the consultants give you poor service on top of it all.