cancellation gone wrong

Getting hold of telkom when things go wrong is horrible. i sent through a cancellation and it was not processed and i called, chatted even went into the store but nobody seems willing and able to assist. i called numerous occasions but my interactions where not pleasant at all. with my last interaction with spoke to Nonkululeko via the chat on Wednesday to esquire as to the bill and she tells me that the amount that i paid this month was not for the April service but for the March service and then she just ended the chat. i told her that according to page three of the bill you can see it relates to April and she was amendment that it was for March.