Cancellation going on for a year...

<p>I previously wrote 2 reviews (Ghost employees Part 1 & Part 2) about the ongoing problem that I am having with Telkom. It is approaching 1 year now and still Telkom have not cancelled the WiFi device that my husband took up with them. Each month they continue to debit the account with different odd amounts and each time we have to reverse the transaction which costs us money to do. I am getting sick of this ongoing battle with Telkom. The last communication I was told that on Telkom's side the device was cancelled and a Technician was sent out in December 2016 already to pick up the device, well guess what, the device is still here packed away in the box waiting to be picked up! What the hell is going on? Trying to get assistance when you call Telkom on the phone is just frustrating! The excuses I've heard is that they cannot transfer calls or the Manager is not available to assist and my favourite one: "Please leave your name and number and the Manager will call you back" Wow, fat chance of that ever happening! For the last time, can someone please get in contact with us to sort this most annoying situation out, Once again our contact numbers are: ********** 241 or ********** 130 </p>