Cancellation frustration and non-existent service

On 5 Jan 2018 I called into the call centre to cancel my adsl portion of my account to move to a different ISP. The call centre gave me the email address to cancel my service. I did this on the same day. On 9 Jan 2018 I received an email to complete the cancellation form. I did this and immediately scanned and mailed it back with a copy of my ID. 30 working days have come and gone and still nothing!!! Not a call from cancellations... NOTHING!! On 9 Feb 2018 I went into the local branch and they assisted me to process the cancellation online. I received 2 query numbers for this. On 16 Feb 2018 I called the call centre to find out the progress and the consultant told me Telkom will contact me within 7-14 working days. When I said that this was totally unacceptable he gave me his email address to escalate my query to his team leader. To date I have heard NOTHING!!! I am getting very frustrated and fed up with Telkom. I have never in my life experienced such pathetic, couldn't care less attitude and service ever!! Telkom, you are quick to take my money but what do I get in return??? NOTHING!!! I know that I am not the only one who feels this way. And please when this is sorted out, don't even think of giving me grief about not cancelling my payment from your side because then there is going to be hell to pay that I can promise you!!