Cancellation for my ADSL line

<p>Its been over 50 days I have sent a cancellation request to telkom and still its not been cancelled.I have been calling to telkom and they say that its been exclated and nobody got back to me till today..Why is it so tedious to get my account cancelled and refund me the money that you have charged even after i sent you the cancellation and also I need my deposit of 700 back.Even if I visit the store they say they will exclate it.If its been exclated why nobosy gets back to me.I am not sure when it will be cancelled.</p>