cancellation for modem contract

Item: Telkom
Rating: 1
Author: annelie M

<p>despite reporting this issue before and a promise that the cancellation dept will phone me i have not heard anything. now i am being told by a call centre agent that my client does not have a mobile contract but money is being deducted from her bank acount every month telkom. please ask the manager from the cancelationd dept to phone me.</p>

Helpful (0)

Replies (4)

Telkom's replyOfficial

19 Apr 2017, 13:22

Good day.

Sorry for the inconvenience caused. This matter will be escalated for urgency with management and feedback will follow.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom's reply19 Apr 2017, 13:22

Official

Good day.

Sorry for the inconvenience caused. This matter will be escalated for urgency with management and feedback will follow.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

annelie M's updateReviewer Update

19 Apr 2017, 13:24

thank you

annelie M's update19 Apr 2017, 13:24

Reviewer Update

thank you

annelie M's updateReviewer Update

24 Apr 2017, 10:45

despite the above promise nobody has contacted me with regards to this.

annelie M's update24 Apr 2017, 10:45

Reviewer Update

despite the above promise nobody has contacted me with regards to this.

annelie M's updateReviewer Update

26 Apr 2017, 14:30

i still have not heard anything from the managers despite the promises

annelie M's update26 Apr 2017, 14:30

Reviewer Update

i still have not heard anything from the managers despite the promises