1 reviews | Active since Mar 2017
cancellation for modem contract
<p>despite numerous emais and phone call i am unable to cancel a clients modem contract. the client has lost her modem and does not need the contract anymore as she is unable to use it due to ill health. she wants to cancel the contract and pay what needs to be paid to cancel the contract early, i have sent about 6 emails and spoken to 3 call centre agents via phone and the live chat but nothing happens. nobody even bothers to contact me. just keep on getting the same automated reply. this is an eldery lady that is waisting her money every month. please assist urgently as i desperate for help.</p>
despite replies to say they will contact me i still have not heard anything from your cancellations dept. they must be the worst dept in telkom.they never respond to anything. not my 6 emails and telephone calls and now not even a complaint lodged here. please can somebody respond and assist this client.
despite replies to say they will contact me i still have not heard anything from your cancellations dept. they must be the worst dept in telkom.they never respond to anything. not my 6 emails and telephone calls and now not even a complaint lodged here. please can somebody respond and assist this client.
i still have not heard anything frrom the cancelation dept.
i still have not heard anything frrom the cancelation dept.
i am still waiting for somebody to phone me.
i am still waiting for somebody to phone me.
Can you please ask a manager to contact me with regards to this complaint. I have to resolve this as soon as possible and have been struggling for 2 months.
Can you please ask a manager to contact me with regards to this complaint. I have to resolve this as soon as possible and have been struggling for 2 months.