Cancellation fee for a phone that was never in my position

<p>In October 2016 I went to a telkom store to apply for a phone. The consultant explained to me about the different packages and different colours available. I then chose the colour as well as the package.</p> <p> </p> <p>The consultant then loaded the wrong colour phone with its uniqe serial number under my name without opening or checking the box to see whether or not it was the phone I wanted. After the contract was succesfully loaded the consultant open the box and much to his dissapointment he saw that the wrong colour phone was loaded under my name/account. </p> <p> </p> <p>I told the consultant that i have to leave the store because it was during my lunch time. The consultant convinced me that it won't take long to remove the one phone and load the new one. After loading the correct colour phone the consultant told me that his manager would authorize the cancellation of the incorrect phone that was still under my name/account. </p> <p> </p> <p>After a long struggle I finally left the store with the phone I wanted. When the first Invoice came I was billed for 2 phones instead of 1 phone. I went back to the Telkom store several times and also had to call the accounts department numerously to try and remove the 1 phone from my account. I received good news early Dec 2016 that the phone was removed from my account and was looking forward not to pay for the next 2 months because I thought I was in credit with Telkom.</p> <p> </p> <p>Then the real shock came with the next invoice. A cancellation fee of R7,700 charged to my account for a mistake that was made by a Telkom consulant and a phone that never left the premises of the Telkom store. I've been calling Telkom numerously and went to the branch countlessly, but I'm still struggling with this matther since October 2016. </p> <p> </p> <p>I've managed to reverse the debit order of R7,700 everytime Telkom tries to decuct this from my account, but my number will be suspended within the next 48 hours. </p> <p> </p> <p>I'm really clueless about this matter and don't trust Telkom to restore my mobile line soon enough.</p> <p> </p> <p>Crying out for help please!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>