Cancellation Failure

Good day<br> <br> I have been trying to cancel my contract for 4 months now. I moved to a new house , my first attempt was trying to phone their call centre after multiple attempts on hold constantly for long duration's Still no answer . After phoning from my landline for 1 week calling multiple times daily, we moved and the calls had to be made from my cell phone. <br> <br> I then went to the telkom branch in Rustenburg about 3 months ago, The lady at the counter supp**** me with a form to be filled out, which I did and gave back. She informed me that in 3 to 4 days I shall receive an email which will give me an account to settle the amount outstanding and then the line will be cancelled. I still await such an email. Still paying every month for a line I no longer have access to.<br> Please help me cancel my line.<br> Thank you<br>