Cancellation

So i have cancelled my contract at the beginning of March 2020 online, my cancellation date i put in was 7 april 2020. They advised me that my contract will expire the 20th of june and that will be my last date which i confirmed. Because of lockdown the 26th of march, i called them to cancel my cancellation because of me not getting fibre in lockdown. The guy advised me there is no cancellation logged against my account.

Perfect then i will have LTE internet until i decide to cancel it again. I called them again the 3 of June to confirm and yet again they confirm there is no cancellation against my profile.

Today 23-06-2020 i called telkom "***********" line and my first call was around 10h30 after holding for 45min someone answered and tried to assist me.

After holding another 15min that he can find out what to do, the phone was dropped. I called again and held another 30min to get to an agent, she sent a mail to her manager for my account to be reinstated. Before i could get a ref nr or a name phone was dropped again. So i called again 30min on hold for an agent, yet again mail will be sent to a manager and the manager will call me.

I have never seen a more *********** company like telkom and would like my internet to be reinstated but it take 3 days on the phone to get this done. This costs me 9 hours on my phone bill because of *********** people at telkom.