Cancellation difficulties

It took me 4 months to cancel my Telkom account after we’ve moved. Firstly the cancellation email’s inbox was full. I had to keep calling back and holding on for up to 10minutes for my call to be answered. Then I was informed that I need to ask ADSL line to be released. When that was done very quickly, it still took 2 months for Telkom to receive my cancellation documents and cancel the account. Lastly I receive a statement in the mail for Subscription Services. I phone now and they tell me for the first time that I needed to cancel the debit order going off as well. Why didn’t someone inform me of the whole process from the beginning? And why does it take so long to do something so simple? Surely there should be an easier quicker and more efficient way to work with Telkom?!