Cancellation didn't go through. Call center fail

We have issued a cancellation of our line with explicit information given that the line needs to be transferred to the holding pool as we are moving our services to Afrihost. This was told should not take more than 48hrs. <br> <br> We received a ***<br> <br> It has been over a week now and the line is still not available to be transferred to Afrihost. <br> <br> Today I phoned to follow up, and after 30min on hold, the agent cut me off within 2 seconds of answering without even saying hello. This is a costly call!! Nevermind my time that I wasted in this process. <br> <br> Please have an agent call us today to resolve this matter urgently. <br> <br>