CANCELLATION DEPT SEEMS TO BE ON STRIKE

I HAVE CONTACTED THE 10210 NUMBER ON 21/09/2015 AND REQUESTED THE LINE TO BE CANCELLED. I WAS TOLD THAT I MUST GIVE A 30 DAY NOTICE, WHICH I DID AND I WAS TOLD THE LINE WILL BE CLOSED ON 22/10/2015. I CONTACTED 10210 AGAIN ON 23/10/2015 AND THE LINE IS STILL NOT CLOSED. I WAS TOLD ON 23/10/2015, THAT THEY WILL SEND A EMAIL AND I MUST FILL IN THE FORM AND SEND BACK. I SENT THE FORM ON THE SAME DAY TO [Email Removed] AND GOT A RESPONSE THAT THEY WILL CONTACT ME WITHIN 48 TO 72 HOURS- WHICH I AM STILL WAITING FOR ON 30/10/2015.<br> <br> WHY THE AGENT DID NOT TELL ME THIS ON 21/09/2015?!!! SEEMING THAT YOU RECORD YOUR CALLS, GO AND LISTEN TO THE CHAT. I HAVE A REFERENCE NUMBER ***A. I WILL NOT PAY FOR ANY SERVICES AFTER 22/09/2015 WHICH WAS MY 30 DAYS NOTICE~<br> <br> I PUT A COMPLAINT ON HELLO PETER ON 23 OCT AND GOT A SAME DAY RESPONSE FROM Ilhaam(TELKOM SOCIAL MEDIA) WITH A REFERNCE NUMBER SM160433 . <br> TODAY IS 30 OCTOBER 2015 (7 DAYS LATER) AND NOBODY IS HELPING!!!<br>