Cancellation declined with poor service delivery

Hi there,

I took a 2 year contract router at Telkom on June 2023 I was paying R179.I asked the representative if the data isn’t working on specific areas since I sometimes go to the Eastern Cape and he said it works perfectly everywhere.2024 around June the premium went up from R179-R189.

I went to Parow Centre again and they couldn’t answer what was that R10 for.So they continued with R189 until the 21st of December 2024.They debited R378 and I was in the Eastern Cape the router was completely off, no network and I never get their services again.

On February I got a call from the call centre saying I owe R394.31 I asked the guy what for because I last used their router on December.He told me that they suspended their services but couldn’t answer what am I paying for if I can’t use the router.

On March they debited R394,31 I went to Parow Centre again the sales representative listened to my story and he told me that I will get a call in 24 hours and I never got the call till today.I asked him to close the account he said only the head office can do it for me.

This month I got an email that I need to pay R780.56.I went to Parow centre again on the 21st April I asked for my balance the sales representative said their system is down for two weeks now.The lady had no name tag on.

Please help me cancel the contract and get back my money for the months that I didn’t get their services.It also affecting my credit score negatively.

Thank you

On February