Cancellation

I am utterly disgusted with the absolute pathetic service from Telkom!!!! My account was cancelled in 2015 !!! we are in 2021 and I am being told there is an outstanding balance on my account, all I needed today was a letter confirming the cancellation and balance remaining on the account is being investigated and your staff can't give this to me!? Instead I get kep on hold for 10 - 20 minutes at a time. No wonder Telkom business is going down the drain these people are all useless

Lebohang Sphiwe

and the 3rd person I asked him to speak to a manager and he keeps me on hold for 15 minutes? are your staff even trained to deal with queries, my level of frustration is beyond me, please call me as soon as possible.

If this matter is not resolved, I am going to the Ombudsman