Cancellation & Credit

I cancelled my data with Telkom on the 24th of November 2015 already and received an email saying \We hereby acknowledge receipt of your cancellation request. One of our agents will contact you within 48 to 72 business hours\". It is the 2nd of March 2016 and i am still getting billed for something i havent used in more than 5 months. <br> <br> I spoke to numerous call centre agents who confirmed that my DATA will be cancelled and they will credit my account. Needless to say, i am still being billed for it. <br> <br> All i want to keep is my Telephone Line and my ADSL Line. The DATA needs to be cancelled. <br> <br> It takes an agent 10 min to find out if a manager is available. I have now been on this call HOLDING for someone to assist me for 20 minutes. I am incredibly irritated with the service i have been receiving. I have an outstanding bill of R 1 163,77 which i REFUSE to pay untill this is sorted out. If they cut my line, i will make a BIG scene as its not like i didnt call 500 times to sort this out even after the agents assured me a call back in 5 minites about a month ago..... i am still waiting!!! <br> PLEASE SORT THIS OUT IMMEDIATELY AND CREDIT MY ACCOUNT ACCORDINGLY. <br> PS*Been on hold for 25min now"