EM
Elaine M
1 reviews | Active since Dec 2013
19 Apr 2016, 19:05
Cancellation confusion
Good day<br> <br> On the 27th of March I email through my forms to cancel my contract with TM. Up until today I have not heard a single thing from TM. I spoke to a lady this morning from customer care and she informed me that a case to cancel my contract has already been open on the 11th of March. What is taking so long? My contract expired on Sunday the 17th of April. According to the lady from customer care my 21 work day notice period started on the 11th of March so it is long past the notice period.
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Replies (2)
Telkom's replyOfficial
19 Apr 2016, 21:42Hello emx1985,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is SM225342
Regards
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is SM225342
Regards
Telkom Social Media Team
Telkom's reply19 Apr 2016, 21:42
Official
Hello emx1985,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is SM225342
Regards
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is SM225342
Regards
Telkom Social Media Team
EM
Elaine M's updateReviewer Update
01 May 2016, 13:30Still have not heard anything else from TM. I was informed on Friday at a TM store that no cases has been logged on the system. When I phoned a while back I was informed that a case was opened on the 11th of March and another call centre agent told me it was opened on the 29th of March. This process is really becoming a problem. I had to complete a cancelation form again on Friday after I have sent mine through about 3 times. I was given the following ref no in store ***7.
EM
Elaine M's update01 May 2016, 13:30
Reviewer Update
Still have not heard anything else from TM. I was informed on Friday at a TM store that no cases has been logged on the system. When I phoned a while back I was informed that a case was opened on the 11th of March and another call centre agent told me it was opened on the 29th of March. This process is really becoming a problem. I had to complete a cancelation form again on Friday after I have sent mine through about 3 times. I was given the following ref no in store ***7.