Cancellation - COMPLETE FRUSTRATION

On the 6 December I sent through my cancellation request to the email address provided on your website, with the correct form filled in, to cancel my cellphone contract. I know this contract only ends June as its in the initial period. So I am aware that I will need to pay a cancellation fee as per the CPA law, and this is very much fine with me.

However I have relocated overseas and left the country on the 26 December. Up and till then I never received a response except the mandatory response you send everyone to say you received the request.

Before I left around 2 weeks before I left, I went into the Kenilworth Branch to check if my cancellation was in process, only to be told 2 conflicting procedures. I then called the call centre that same day and a lady on the phone was extremely rude and did not listen to one thing I was trying to explain to her.

I was requesting to cancel and pay the cancellation fee as I would leave the country by the 25 December. She then explained they would call me and the more I explained I will not be reachable on the phone everything they need to e-mail me. She kept insisting that the cancellation department would call me.

I then attempted inboxing Telkom on Facebook on 2 occasions with no response. I Had my brother go into the Cape Gate branch on the 12 January and enquire what else can I do, the man explained follow the cancellation procedure and also that I would need to pay the cancellation fee that NO ONE KNOWS WHAT THIS AMOUNT WOULD BE???

I have even resent my cancellation request form , also copied a great employee of yours by the name of Thandiwe Mblamba and she explained she has passed it onto your cancellation department. To date 1 February 2018 I have received no communication from your cancellation department or to even explain my cancellation fee. I am overseas already and paying for a contract I NO LONGER USE!!!

Telkom seem to be the company that sell you such a good deal that no other provider in South Africa can, then they just ignore things like cancellations and charge their clients all the time!!!

I AM BEYOND FRUSTRATED AND ALL I WANT TO DO IS CANCEL MY CONTRACT AND PAY WHAT IS DUE AS THE CANCELLATION FEE.

How can this be this difficult.

YOUR LACK OF COMMUNICATION IS PATHETIC... I Have explained to many of your employees I am only contactable via E-MAIL...

YOUR RESPONSE IS TO BE ONE TO ADMIRE IF YOU RESPOND ON HERE...