Cancellation complaint

I have called 3 time to Telkom requesting to cancel my contract which expired on the 20th May 2018. Of which I received an email advising me that I Telkom would give me a call to cancel the contract and you did not.

I further spoke to Thembelihle Shabala who advised and send me a cancellation form to complete and attached to your Telkom sight. From there I experience problem on the Telkom site that required me to link my device but sent the OTP to the router of which I cannot view. I called Sboniso Nkosi and asked for assistance but could not as the solution he provided was useless and inefficient.

Now I am faced with an issue of not being able to cancel my contract with immediate effect because Telkom has processes which are inefficient and frustrating as a customer.

Sboniso has promised that you will give me a call back and provide a solution to this problem ASAP.

I will expect a call back from you before close of business TODAY. Or I will further escalate this matter with you OBUDS.