1 reviews | Active since Nov 2017
Cancellation complain
I have sent two cancellation forms on 14/10/2017 to Telkom for mobile and data contract. I only received a confirmation for the mobile contract one day after.
I called the call centre on 04/10/2017 to find out about the progress , and one of the consultant asked me to resent the forms for further escalation (She never came back to me).
On the 12/10/2017 I went to Telkom store to ask if the contracts have been cancelled (They said no). I filled in another form and it was sent.
On the *** I went to same Telkom store to find out the progress. They gave me the phone to call the call centre and I was told the mobile one has been cancelled but data one not. The lady gave me here details to sent form to her to escalate the matter.
I send the forms to here but no respond as yet.
Am I going to get my contract cancelled ? Please help.
Hi ***,
Thank you for making contact with us, we tried contacting you with no luck.
kindly be advised that the number *** is still active 15 months 3 days, *** and *** on prepaid.
Please note that penalty fees will be charged if cancellation is processed before the end term date.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi ***,
Thank you for making contact with us, we tried contacting you with no luck.
kindly be advised that the number *** is still active 15 months 3 days, *** and *** on prepaid.
Please note that penalty fees will be charged if cancellation is processed before the end term date.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,