Cancellation... but when?

<p>First I faxed the consumer request for contract and service cancellation to the number provided on the form. That was on 23 November.</p> <p>About a week later I phoned the number also provided on the cancellation form, to make sure my cancellation was received. I was then informed that although the fax and telephone number are still on the cancellation form, neither of them can be used anymore. Telkom apparently only accepts emails now.</p> <p>On the 29th of November I emailed the cancellation form. I received an automated email stating that a service consultant will contact me within 21 days to confirm cancellation.</p> <p>Well... it's two months later, I am still being charged for services I no longer use (I don't even live at that adress anymore) The contract has not been cancelled. No one has contacted me. So basically to sum everything up, Telkom provides absolutely zero customer service.</p> <p>The Telkom store that used to be in Welkom was closed, so if I want to speak to someone face to face, I will have to drive an hour and a half. Just to cancell something that was supposed to be cancelled over a month ago.</p> <p>It is by far the worst customer service I have ever experienced.</p> <p> </p> <p> </p>