RC
Robert C
1 reviews | Active since Dec 2015
14 Dec 2015, 07:44
Cancellation - but still receive threads
I've cancelled my Telkom account (including 4 lines) with Telkom in 20 July 2015. I received my last bill (so I thought) in August which we have paid. I did not receive any more bills which I then assumed all were cancelled. Then in November the SMS of outstanding amount. Then on 14 December 2015, another one, where the amount is suddenly double and I get threaten with Attorneys and Black listing. <br> <br> I run a business and cannot afford to be black listed. I think of cancelling all my other business and residential lines and make use of another supplier.
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Replies (1)Telkom's replyOfficial
14 Dec 2015, 08:29Hello rcurlewis,
Thank you for making contact with us.
Please be assured that we have sent your query to the fixed Billing Team for further assistance, they will be in contact with you.
Your reference number :SM177986
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the fixed Billing Team for further assistance, they will be in contact with you.
Your reference number :SM177986
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Telkom's reply14 Dec 2015, 08:29
Official
Hello rcurlewis,
Thank you for making contact with us.
Please be assured that we have sent your query to the fixed Billing Team for further assistance, they will be in contact with you.
Your reference number :SM177986
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the fixed Billing Team for further assistance, they will be in contact with you.
Your reference number :SM177986
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
