Cancellation Backdated, Waiting on Refund

<p>Firstly I had to beg them to cancel my ADSL Line after being debited for the line for two months after cancellation, this only took 10 phone calls and 21 Emails...<br /><br />Now I have to phone THEM to get my money back! No way, I emailed Denzil and told him to get someone to phone me...Now he is ignorming all my mails.<br /><br />I wish they didnt have a Monopoly...<br /><br />And the cherry on the cake is that I am forced to use LTE because THEY dont have lines in my area (They have lines just around the corner though...) and I can hardly use the flipping internet because of slow speeds and they do not have uncapped available either...</p>