Cancellation and subsequent billing errors

<p>I feel like I cannot go through this whole story again as I have explained this to a call centre representative probably a 1000 times...but here goes.</p> <p> </p> <p>I ordered a cancellation of my Telkom residential line in April 2016 as we where moving in June. End of June came and the line wasn't cancelled so the phone calls to Telkom started. I was given bad advise like to suspend my line in order for the new residents not to use the line and was then told by another agent that a suspended line cannot be cancelled...a few months and a few calls later.</p> <p> </p> <p>Eventually the line was cancelled and the number was not in use anymore( I think in September) Telkom then still had it on the records that we owed money, I phoned and explained the situation again..and again...and again. Very infuriating that with every call you have to explain everthing again! Eventually I was told that I would be credited the ammount and that my account would be reflecting R0 owed, great! </p> <p> </p> <p>I left it at that..BUT then I receive a call from MBD, a debt collector, asking when am I going to pay my Telkom account?? Freaked out about being black listed etc etc I ended up paying the account and took it up with Telkom again! After explaining the whole thing once again I was promised a refund, I did receive this refund a month later(not the full ammount) So now I'm thinking, great! Glad thats behind me..</p> <p> </p> <p>BUT wait..I receive a email with an outstanding account from MBD, I owe them money for services rendered to retrieve the outstanding account on Telkom's behalf! They tell me they cannot speak to Telkom regarding the matter, I have to..in the meantime the wrongfully billed MBD account is escalating monthly and I refuse to pay it! </p> <p> </p> <p>I have made probably 20-30 phone calls in the past 3 months to sort this out. My latest call on 13.01.2017 I was told that Telkom cannot log a call for this and then a second opinion by the same agent said that she would email Telkom Credit services..I told her that on 12.12.2016 the agent in question told me the exact same thing and that my matter has still not been resolved! I asked if I cant speak to the credit department myself to which I was told she doesn't have the number! What????? </p> <p> </p> <p>I am so tired of this, I am in danger of being black listed for something I am the victim off.</p> <p> </p> <p>What can I do??</p> <p> </p> <p>Frustrated beyond belief</p>