Cancellation and ******* service

<p>Good day,</p> <p> </p> <p>Please would you assist me? Case 554431. </p> <p>I have tried on three separate occasions to cancel my old 20Gb SmartHome package (and related promotional SmartPlan 50 minute sim cards).</p> <p> </p> <p>I queued for 2.5 hours at your Gateway store on the 19th of November 2016 and interacted with Lwazisto. I opened a new 30Gb month to month (as my 24 month 20Gb LTE package had expired and the 30Gb worked out to be cheaper) and requested a cancellation on the other services at the same time. Lwazi informed me that because I was ‘upgrading’ to a 30Gb package and because my 20Gb deal had expired there would be no cancellation period.</p> <p> </p> <p>I was then billed for December.</p> <p> </p> <p>I went to Musgrave but was told I needed to speak to a manager and there was no manger over the weekend.</p> <p> </p> <p>I went to Galleria on the 12th of December and after waiting 1.5 hours the manager went on lunch and I talked to the floor guy who went back and forth between us with a piece of paper and assured me everything would be done but that there was no record of cancellation.</p> <p> </p> <p>I then received a case number which said I’d be contacted within 24 hours… this was a week ago.</p> <p> </p> <p>I called your call center today and the guy said he doesn’t see any cancellation and nor can he put me through to you. He advised I wait 21 days to see if anything happens – all the while I’m not using the 20Gb package and will likely get billed AGAIN.</p> <p> </p> <p>I phoned Galleria again and got the attached form after being asked to come in to resolve this… are you mad?</p> <p> </p> <p>PLEASE help. I don’t want the 20Gb package and related services. I shouldn’t have been billed for this month and I sure as nuts shouldn’t be billed for any further months. I JUST want the 30Gb service.</p> <p>Telkom service at store really, seriously sucks </p>