Cancellation and Refund not being processed months later

Our Line has been cancelled for approximately 6 months, to date we are still being charged monthly fees and our deposit has not been refunded.

We have gone into Telkom, called the call centre numerous times and still no assistance received. The branch at Woodlands straight out said, no they can't assist us, when asked if we can call the call centre from the branch we were told "no". This means we have no incurred additional costs using our mobile numbers to stay on hold for ages.

When we request a return call, nothing happens.

I am an attorney and should this not be resolved I shall pursue legal action, it is ridiculous that a simple cancellation cannot be processed. We require our deposit, payment for all the incorrect fees charged and should legal action pursue I will be seeking costs.

The landline number is ********** 745 - and you may contact the account holder regarding same.