Cancellation and refund nightmare....

How can it be possible to not cancel a service held with Telkom. Went thru the cancelation protocol as stimulated by Telkom and requested cancelation of both my ADSL line and voice line held with Telkom. This was back in March 2017 already... they canceled by ADSL line but kept the voice line active.

I have spent countless hours holding to speak to somebody at Telkom to explain how this is possible... Even went to the Telkom shops, where the staff just redirected me to Telkom's billing department which intern refers me to cancellations...… Every time I ask for a ref no for the visit/call they just say escalations has no ref no, if you ask me that's just another way for the useless to stay useless!! If I stop paying for a service I haven't received in more that a year they will just blacklist me as a non payer which will make this even more of a mess.....

How can it be legal for a company to refuse to cancel service after been giving more that enough notice.... BTW I'm STILL paying so Telkom owes me a lot of money, not to mention interest.... I am at a lose for words...… Telkom owns me well over R 3500.00.

I for on will never do business with Telkom ever again!!!