Cancellation and refund

<p>Paid R700 deposit at the time i app**** for Fixed line look alike.</p> <p> </p> <p>Filled in a form and send it on 28 September 2016. On 28 October 2016 i called to ask if my account was cancelled. They informed me that they did not get the form. Forwarded the origenal email to the agent was informed it will take 5 days. Called again few days after still nothing emailed again. Few days later called again still nothing emailed again. Received an sms on 7 November indicating its cancelled called the call centre they informed me its not yet cancelled. After a long struggle someone told me its cancelled but once i call back and speak to someone else they tell me its still active. The one even told me that i need to bring the phone back that same day i did take the phone to tygervalley.</p> <p> </p> <p>This is extremely bad service and i would recommend that no one use Telkom let them go backrupt and let get a service provider that has some kind of knowledge about service. Telkom is a bunch of incompetant idiots. </p>