Cancellation and handed over. Unhappy with the service

I ran into a problem last year December (2024). I had to move due to the fact that I have sold my flat and I had Fibre installed through telkom (Vuma). I then tried to get a clear answer from Telkom side whether it will be possible to cancel the fibre and go to LTE, due to the issue of the complex we are renting at does not allow Fibre to be installed. So I could not relocate my line. They said it will be possible and I tried getting the LTE after a long struggle with the call center. My father in-law assisted us and we managed to get the LTE up and running at the new place. I have tried to cancel the fibre in December (2024) and had no success. The call center was not very helpful and did not get any assistance. I managed to get it cancelled in January (2025) and was not advised that I needed a cancelation letter from Telkom. Now They have handed me over and demand payment for a service that I could not utilize from the 15th of December 2024 and January 2025. Why should I pay if I as the customer could no longer use the Fiber? I think this is unfair as we have tried concluding everything in December 2024. The ignorance and ***********'s of the call center and the NuDebt call center. I wish for this to be sorted out as I can supply all my reference numbers.

I spoke to Mickayla, not sure if the name is correct, the *** was the first one. This was for the LTE deal that my Father in-law assisted with.

Cancellation *** was submitted in January early and I am still being billed for something that should have been cancelled and that I cannot even utilize.

Any assistance will be of great help, but I am not very happy with the service that I have received. I received better service from the 3rd party Vuma.