Cancellation and feedback

I cancelled our business land- and ADSL line in the beginning of November 2017 for the end of November 2017 on the prescribed form. On 14 November 2017 I received confirmation that the request was successfully processed. Yet in December 2017 and January 2018 a debit order of R 1000.00 went of, with our account being just over R 1200.00 per month up from just under R 800.00. This means that our supposedly cancelled account is over due with over R 200 per month. On 4 January 2018, this was my second call after a visit to the store inquiring about this account, I was told that the ID of the owner was still outstanding. No-one sent me an email or gave me a call to tell me this. When I phoned the call centre, they state that the public cannot speak to a manager, as it is against company policy. The call that am on currently, first call lasted over 20 minutes with no response, I am still holding for a manager and they told me my documentation is ******* and I need to resend. All these calls is from a cell phone, meaning I must pay for these calls as well. It seems that Telkom's service levels are falling to where they were before they went private.