1 reviews | Active since May 2017
cancellation and debit
<p>1stly..my cancellation request was sent on 03.03.2017. I HAVE NOT RECEIVED ANY COMM TILL DATE.</p> <p>2ndly..my April premium bounced for the 25th...on the very same day i made a manual pmt, according to the consultant i spoke to, the pmt reflected on the 28th of April however due to my account being "in collections" Telkom attempted to debit me on the 15th of May for Mays premium!!!! with non notification to me and i have incurred a bank charge as well as an unpaid debit order on my name. that pmt showed on the 28th of april. my name should have been taken out of collections and not even attempted to be debited on the 15th!!!! </p>
Hi nirie14
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi nirie14
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Good Morning Nirie,
We have logged and sent your query to our Collections Team for further assistance, feedback will follow.
Your case number is ***0.
Kindly send your cancellation email to *** so we can follow up with our Cancellation Team.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good Morning Nirie,
We have logged and sent your query to our Collections Team for further assistance, feedback will follow.
Your case number is ***0.
Kindly send your cancellation email to *** so we can follow up with our Cancellation Team.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,