Cancellation and collection delays

The worst service imaginable. I had ordered the Galaxy note 9 online. The terms and conditions were explained to me on the phone including the fact that i have seven days to cancel without incurring any fees (unless phone is broken of course). Upon delivery of the phone on 11 September 2018, I realised that i would not be able to finance the contract and called Telkom. i was assisted by Londiwe Khumalo. More on her incompetency later. She sent me an email on Sep 11, 2018 at 3:15 PM advising me that the phone will be collected. She copied the courier company on the email. She advised that the phone will be collected in three days time. It is 23 November and still no collection. Later on i dealt with another call centre agent with the surname. He was just as useless and promised phone will be collected. I sent both numerous emails requesting collection to no vail. Either they dont read their emails or they are just hopeless or could not be bothered.

On Tue, Nov 13, 1:02 PM, after having spoken to her, a lady by the name of Mendy Nish Geluk also from Telkom. At that time, it seems she will be helpful even copied her supervisor on the email. However, she also appears to be just as *********** as the phone remains uncollected despite having sent her numerous emails. As usual, she does not respond to them (seems to be a trend). The supervisor's name copied on those emails by Mendy was Masilo Mohale.

His email is now full so i am not even sure if he reads all his emails.

As it stands, I am stuck with a phone whose contract I cancelled likely to be billed 799 for a phone i do not want.

Shocking.