PF
Patrizia F

1 reviews | Active since Feb 2016

22 Feb 2016, 19:15

Cancellation and Bad Service from Telkom

I did 16 months ago a contract for a WIFI 36mth with Telkom. My company decide to relocate me in a country where I can't use Telkom service. I went to the a telkom shop to the waterfront with my router and I explained the situation, they told me to filled up a form writing the reason of Relocation in another country and an operator will contact me soon. After a couple of days a guy from the call centre called me and told me that for my application I need to pay more or less 2500R. he was not listening my request of being relocated in an other country, he told me what is the cost and he mentioned cost of router, then he told if you find someone to change the name you will not pay this amount. I asked him to send me the breakdwon of the cost by email so I can have time to think and decide what i would like to do.<br> He sent this email to me :Good day Trust you well. Kindly be advise to cancel your contract it will be R2349.69 your contract is a 36 months contract and you have 20 months left of the contract.vKind regards, Maxine Rustoff /Retentions Agent E-mail [Email Removed] I rep**** him many time telling I would like to have a breakdown of the cost and keep the contract. Bad!

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Replies (1)
Telkom
Telkom's reply23 Feb 2016, 11:53
Official
Hello patriferro,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM204120

Regards
Luleka
Telkom Social Media Team